We’ll send you an email. If any other payment options was selected i.e payment later with Klarna, pls check your email of how and when to pay.
Contact customer service via Get in touch page
Yes. You can enter a separate delivery address at the checkout.
If you do not have your statement number to hand and made payment via klarna, log-in via Klanrna’s website with your email address to find the payment details for your statement.
If you pay directly with us, just use theGet in touch page
If it's direct payment, YES we have receive your payment otherwise check your email. Simply log in to Klarna to check your payment status. No more sleepless nights!
Complete the checkout form as much as possible if you are paying directly with us.
To make a purchase with Klarna you need to provide your mobile phone number and your e-mail address. All information will be sent to your email address, so it is important you provide the right contact details.
We recommend that if you are new to Klarna and you haven’t used the Payments options before, you should have your first order delivered to your billing address (where your bank account is registered). This maximizes the chances of your purchase being accepted.
Dying to pay for your purchase? Your statement will be emailed to you and can also be found by logging in to Klarna.
You can pay your Pay later statement with VISA/MasterCard debit or credit card online by logging into Klarna.
To increase your eligibility for Pay later, please help us eliminate some top decline reasons
Ensure your name and billing address match those held for your bank account or electoral role.
Retry – ensuring delivery of goods to your billing address.
Attempt to order with a lower basket value, if possible.
Note: If you have recently paid a Pay later order, please allow up to 48 hours for this to clear (we are trying to improve this asap!)
Use the Return Form page
Call us during out operating hours for necessary details regarding the return of your goods.
Please use the tracking information via email provided by Husky & Smith to check the delivery status of your order.
If you would like to cancel your order, we ask you to contact the Husky & Smith directly.
See our Return Policy page for more details
If you have paid for your order with a card, the refund will be made back to the same card.
Only pay for what you keep. If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return.
If you have an upcoming payment due date sit back and relax. If there is a delay in the online store registering a return Klarna will issue a new payment due date for the stuff you decided to keep.
You don’t have to pay for goods you haven’t received.
Contact Husky & Smith for an update on your order. Remember Klarna has your back with our Buyers Protection
Only pay for what you keep. If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return.
If you have an upcoming payment due date – sit back and relax. If there is a delay in the online store registering a return Klarna will issue a new payment due date for the stuff you decided to keep.
Once Husky & Smith registered your cancellation or return, the repayment will be processed in 5-7 bank days. In the case of a return or cancellation of an order where you have not yet paid, no refund will be made.
If you have paid for your order with a card, the refund will be made back to the same card.
Returned or cancelled orders should first be registered with Husky & Smith store. The refund will be processed within the next 14 days of the online store logging the returned or cancelled order.
You need to be at least 18 in order to use the Pay Options with Klarna
To give Klarna the best chance of accepting you, you should:
- Ensure your billing address is accurate and up to date (this should be where your utility bills, financial accounts, and vote is registered)
- Use your full name
- Getting items shipped to your billing address for your first order will increase your chances of acceptance
Your privacy and security is very important to us, and our solution is designed to prevent unauthorized use and protect your personal information. We use security measures including computer safeguards and secured files and buildings. We also maintain other physical, electronic and procedural safeguards to protect your information and we limit access to sensitive information to those employees for whom access is appropriate.
You do not need to pay for goods which are broken or faulty. Please contact the online store and follow their instructions regarding faulty or otherwise unacceptable goods.
Further information about Klarna’s Buyer Protection can be found here.
You do not need to pay for goods which are broken or faulty. Please contact Husky & Smith store and follow the instructions regarding faulty or otherwise unacceptable goods.
Further information about Klarna’s Buyer Protection can be found here.
Our purpose is important and it is at core to all of the things we do in Husky & Smith. We have fused our skillset in fashion, management and technology with our WHY. This is to close the gender gap seen between the children.